Return Policy – aquatalia-shoes.com

1. Return Eligibility

We accept returns within 30 days of delivery for:

  • Unworn shoes in original condition (with tags and packaging)
  • Defective or damaged items (report within 7 days)
  • Incorrect items received

Non-Returnable Items:

  • Customized/made-to-order footwear
  • Final sale items (clearly marked)
  • Accessories without original packaging

2. How to Return

Simple 3-Step Process:

  1. Log in to your account at aquatalia-shoes.com/returns
  2. Print the prepaid return label (EU orders only)
  3. Ship items back within 14 days of approval

3. Refund Options

  • Original payment: Processed within 5-10 business days after inspection
  • Store credit: Immediate issuance (+ 10% bonus credit)
  • Exchanges: Free size exchanges (subject to availability)

4. International Returns

  • Customer pays return shipping
  • Refund excludes original shipping costs
  • May incur customs fees

5. Defective Products

For quality issues after 30 days:

  1. Visit aquatalia-shoes.com/warranty
  2. Submit photos/video of the defect
  3. Receive replacement if approved

6. Return Status

Track your return at aquatalia-shoes.com/track-return